FAQ
Order and Delivery
How long will my Path of Exile and PoE 2 items take to arrive?
Most orders to acquire specific in-game items or resources are completed within a couple of hours. For custom or rare requests, it may take up to 24 hours. We’ll provide updates throughout the process to ensure timely completion.
Our services connect you with experienced players who assist in achieving your in-game goals efficiently and reliably.
What exactly am I purchasing?
When you place an order with PoeItemShop, you are purchasing professional gaming services. These services include assistance with in-game activities such as acquiring specific items, progressing through quests, or leveling up. The prices reflect the time and expertise of our team or other players who complete these tasks on your behalf. For more details, please review our Terms of Service.
Can I track my order on PoeItemShop.com?
Once your request is fulfilled, you’ll receive a notification. Check your email for updates, or contact us for further details or assistance.
Can I change or cancel my order?
If your order hasn’t started processing, changes or cancellations can be made. Once processing begins, modifications may not be possible. If you have specific concerns, contact us via Live Chat to discuss possible solutions. Our goal is to ensure the best experience for you.
Payments and Refunds
What payment methods do you accept?
We accept secure payment methods, including credit cards and cryptocurrencies, to ensure an easy and reliable checkout process.
Do you offer refunds or exchanges?
Yes, we provide refunds or exchanges if the service does not meet the agreed-upon description. Refunds are typically processed within 3-5 business days. Please note that once a service is completed, we are not responsible for any subsequent changes to your in-game items or accounts due to actions outside our control, such as rollbacks, theft, or other in-game occurrences.
Customer Support
How can I contact customer support?
If you need assistance, contact us via our Contact page, Live Chat, or email at shop@poeitemshop.com. We’re available 24/7 to help with any inquiries.